Refund policy

At KOVA, we want you to feel confident with your purchase. If something isn’t right, please contact us and we’ll do our best to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • In the same condition as received
  • Unused and undamaged
  • In its original packaging, where applicable
  • Accompanied by your order number or proof of purchase

To request a return, contact us at support@kovaofficialshop.com with your order number and reason for the return.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@kovaofficialshop.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once reviewed, we will arrange an appropriate replacement or refund where applicable.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, we will provide further instructions after reviewing your request.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, damaged, or altered after delivery
  • Items returned outside the 30-day return period
  • Items returned without prior approval

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has already been processed or shipped.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, contact us at support@kovaofficialshop.com with your order number.

We will review the tracking information and help determine the appropriate next steps.

Contact Us

For return or refund enquiries, please contact:

support@kovaofficialshop.com